Glossary
What is a voice AI agent?
Voice AI agents answer calls 24/7, ask structured questions, and book meetings — without sounding like a rigid phone tree.
Definition
A voice AI agent uses speech recognition, language models, and telephony integration to conduct inbound or outbound phone conversations, capture structured data, and trigger downstream workflows in CRM or calendar systems.
Voice AI agent vs traditional IVR
Traditional IVRs follow rigid menus. Voice AI agents understand intent, ask follow-up questions, and adapt within guardrails you define.
Frequently asked questions
Can voice AI agents speak Indian English?
Yes. Models can be tuned for accent, vocabulary, and compliance scripts for your market.
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