Terms of Service

1. Acceptance of these Terms

These Terms of Service (“Terms”) form a binding agreement between you (or the business you represent) and Halveron International Pvt Ltd. They apply when you:

• Browse or use our public websites and content
• Book or complete a free operational / revenue-leak audit
• Create an account, start a trial, request a demo, or run a pilot
• Purchase or use AI CRM, ERP, Halveron Connect, or related products
• Engage us for custom builds, implementation, or support

If you do not agree, do not use the services. Where a signed order form, statement of work, master services agreement, or data processing addendum applies, that document controls if it conflicts with these website Terms on the conflicting point.

2. Who we are

Halveron International Pvt Ltd
11th Floor, Prestige Tech Park, Platina 2
Outer Ring Rd, Kadubeesanahalli
Bengaluru, Karnataka 560087, India
Email: contact@halverongroup.com
Phone / WhatsApp: +91 80885 35238

Our services are designed for businesses and professionals, not for personal consumer use or for children.

3. Accounts and eligibility

To use certain products you may need an account. You agree to:

• Provide accurate business and contact information and keep it current
• Keep credentials confidential and use strong authentication where available
• Ensure only authorized users in your organization access the workspace
• Notify us promptly of suspected unauthorized access or account compromise

You are responsible for activity under your accounts. We may refuse, suspend, or reclaim usernames or workspaces that infringe rights, mislead, or violate these Terms.

4. Products and services

Halveron offers software and related services that may include, depending on what you purchase or enable:

• Websites and content for product information, pricing, case studies, and education
• Free operational audit workspace and founder or team sessions to identify revenue and process leaks
• AI CRM Suite for pipeline, cadence, ingestion, and related sales workflows
• ERP and operations tools where offered
• Halveron Connect and other messaging or sales tooling, including WhatsApp Business integrations
• Pilots, implementation, training, and custom AI / multi-agent builds

Features, limits, and availability depend on your plan, configuration, region, and third-party platform status. We may change, improve, or discontinue features with reasonable notice when practical. Beta or pilot features may be incomplete and can change or end without the same notice expectations as generally available features.

5. Buying paths (audit vs ready-made)

Halveron commonly sells through more than one path. The commercial details for your engagement are set by the path you choose and any order or proposal you accept:

• Audit-led path. You start with a free (or otherwise described) operational audit. Recommendations, configuration, implementation, or a build fee may follow. Paid work after the audit is scoped separately and is not owed merely because you completed the audit.
• Ready-made / self-serve path. You subscribe to a published plan (for example a flat monthly CRM retainer) with the features and limits described on the pricing or product page at purchase time. Ready-made tiers are typically subscription-based; a separate build fee applies only when you opt into audit-led or custom setup.
• Custom / enterprise path. Scoped statements of work, pilots, or retainers for custom agents, deep integrations, or tailored deployments.

Marketing pages describe typical options. Only the combination of these Terms, your selected plan, and any written order, invoice, or statement of work creates a paid commitment for that work.

6. Fees and billing

Where fees apply:

• Prices, currency, taxes (including GST where applicable), and billing periods are shown at checkout, on an order form, or in a written proposal
• Subscription fees are typically billed in advance for the selected period; usage-based or messaging fees (for example WhatsApp message rates) may be billed as incurred or as stated by the plan
• You authorize us and our payment processors to charge the payment method you provide
• Late or failed payments may result in suspension until amounts due are cleared
• Unless a plan or order expressly says otherwise, fees are non-refundable once the billing period or scoped work has started, except where required by law

We may update list prices for future renewals with notice. Changes do not retroactively alter fees already paid for the then-current paid period unless we agree in writing.

7. Acceptable use

You will use the services only for lawful business purposes and in line with these Terms, product documentation, and applicable third-party platform rules. You must not:

• Violate applicable law, including privacy, spam, consumer, export, or telecommunications rules
• Send unsolicited bulk messages, phishing, scams, or deceptive communications; obtain required recipient consent for business messaging
• Violate Meta WhatsApp Business Platform policies or other channel provider rules when using Halveron Connect or similar integrations
• Attempt unauthorized access, probe, scrape at abusive rates, reverse engineer (except where law allows), or disrupt the services
• Upload malware, or content that infringes IP, privacy, or publicity rights
• Resell, white-label, or provide the services to third parties except as expressly permitted in writing
• Misrepresent your identity, affiliation, or the nature of your messages

We may investigate suspected misuse and suspend or terminate access where we reasonably believe these rules are broken.

8. Customer content and data ownership

As between you and Halveron, you (or your licensors) retain ownership of CRM records, messages, files, and other content you or your users submit to the products (“Customer Content”). You grant Halveron a limited license to host, process, transmit, display, and back up Customer Content solely to provide, secure, and support the services and as otherwise described in our Privacy Policy.

You represent that you have the rights and consents needed to submit Customer Content and to instruct us to process it. You are responsible for the accuracy and lawfulness of Customer Content and for your configuration of workflows, automations, and messaging.

9. Intellectual property

Halveron and its licensors own the services, software, documentation, branding, templates, and underlying technology, including all related intellectual property rights. These Terms do not transfer ownership of Halveron IP to you. We grant you a limited, non-exclusive, non-transferable right to access and use the services during your subscription or engagement, solely for your internal business purposes and subject to these Terms.

Feedback you provide may be used by Halveron to improve products without obligation to you. You must not remove proprietary notices or use Halveron marks except as allowed in writing or for truthful factual references.

10. Confidentiality

Each party may receive non-public information from the other (“Confidential Information”). The receiving party will use that information only to perform under these Terms and will protect it with reasonable care. Confidential Information does not include information that is public through no fault of the receiver, independently developed, or rightfully received from a third party without duty of confidence.

Disclosure is allowed to employees and contractors under confidentiality obligations who need to know, and when required by law (with notice to the other party where legally permitted). Obligations survive for three years after disclosure, or longer for trade secrets for as long as they remain trade secrets under applicable law.

11. Data and privacy

Our collection and use of personal data is described in the Privacy Policy, which forms part of how we operate the services. For Customer Content processed on your behalf inside products, you are typically the controller and we act as your processor under contract, as explained in that policy.

You are responsible for providing notices and obtaining consents required for your own contacts, leads, and message recipients. We do not sell personal data, and we do not use customer deal data, conversations, or CRM records to train foundation models.

12. Third-party services and WhatsApp

The services may interoperate with third-party platforms (for example Meta WhatsApp Business Platform, Google, payment processors, or CRMs you connect). Those platforms are governed by their own terms and privacy policies. Halveron is not responsible for third-party outages, policy changes, account restrictions, message delivery failures, or fees charged by those providers, except to the extent caused by our material breach of these Terms.

Messaging via Meta WhatsApp Business Platform remains subject to Meta’s terms and policies. You must maintain any required Business accounts and comply with opt-in and template rules applicable to your use case.

13. Warranties and disclaimers

We will provide the services with reasonable skill and care consistent with a growing B2B software company. Beyond that, to the maximum extent permitted by law, the services and the free audit are provided “as is” and “as available.” We do not warrant uninterrupted or error-free operation, that results will meet a particular revenue outcome, or that third-party channels will remain available.

We do not claim SOC 2, ISO 27001, or similar certifications on this page unless we have separately published them. Marketing case studies and ROI examples are illustrative, not guarantees for your business.

Nothing in these Terms excludes liability that cannot be limited under applicable Indian law (for example fraud or certain non-excludable statutory rights).

14. Limitation of liability

To the maximum extent permitted by law:

• Neither party is liable for indirect, incidental, special, consequential, punitive, or lost-profit damages, or for lost data to the extent not caused by our failure to provide reasonable backups as described for the product, even if advised of the possibility
• Halveron’s total aggregate liability arising out of or related to these Terms or the services is limited to the fees you paid to Halveron for the services giving rise to the claim in the twelve (12) months before the claim, or INR 50,000, whichever is greater

These limits allocate risk that is reflected in our pricing. Some jurisdictions do not allow certain limitations; in those cases our liability is limited to the fullest extent allowed.

15. Indemnity

You will defend and indemnify Halveron against third-party claims, losses, and reasonable costs arising from: (a) your Customer Content; (b) your messaging or outreach practices; (c) your violation of these Terms or applicable law; or (d) your use of third-party platforms in connection with the services, except to the extent caused by Halveron’s willful misconduct.

16. Suspension and termination

You may stop using the services and, for subscriptions, cancel according to the cancellation process for your plan (typically effective at the end of the then-current billing period unless an order says otherwise).

We may suspend or terminate access immediately if you materially breach these Terms, fail to pay amounts due, create security or legal risk, or if required by law or a platform provider. We may also discontinue a free audit, beta, or unused trial with notice where practical.

On termination, your right to access the services ends. We will make Customer Content available for export for a reasonable period where the product supports it, then delete or de-identify it per our retention practices and the Privacy Policy, subject to legal holds and backup cycles. Sections that by nature should survive (including IP, confidentiality, disclaimers, liability limits, indemnity, and governing law) survive termination.

17. Changes to these Terms

We may update these Terms from time to time. When we do, we will revise the “Last updated” date at the top of this page. For material changes, we may provide additional notice (for example by email or an in-product message) where appropriate. Continued use after the effective date of an update constitutes acceptance of the revised Terms to the extent permitted by law. If you do not agree, stop using the services and cancel any paid plan according to its terms.

18. Governing law and disputes

These Terms are governed by the laws of India, without regard to conflict-of-law rules that would require another jurisdiction’s law. Courts in Bengaluru, Karnataka, India have exclusive jurisdiction over disputes arising out of or relating to these Terms or the services, subject to any mandatory consumer or other protections that cannot be waived.

Before filing a formal claim, both parties agree to attempt good-faith resolution by contacting the other at the notice addresses in these Terms.

19. Contact

Questions about these Terms, billing, or account matters: