Reviews and reputation
Reviews go unanswered and ratings slip.
Customers read reviews before they call. Unanswered complaints and a thin review count quietly send them elsewhere.
The products behind the fix
Reputec
Connect
Seora
Sound familiar?
How it shows up. And how we size it.
Signs this is happening to you
- 01Negative reviews with no reply
- 02Fewer reviews than competitors
- 03Complaints on social media you hear about late
What the free audit checks
- Rating, volume and recency on Google and marketplaces
- Reply rate and tone
- Sentiment across social and forums
- Review requests after purchase
How we fix it
Three steps. Then it’s fixed.
- 1
See every mention
Reputec monitors reviews and mentions across platforms, with alerts when sentiment turns.
- 2
Reply well, fast
Hally drafts replies in your brand voice for you to approve in one tap.
- 3
Ask at the right time
Connect asks happy customers for a review right after a good experience.
Try Reputec
See it work. With your own numbers.
A small piece of the product you can use right now. Nothing to sign up for, and nothing leaves your browser.
Suggested reply
Loved your visit?
Scan to leave us a review
Takes 30 seconds on Google
Your review link
Ask every customer the same way. Reputec never filters who gets asked, which keeps you within Google’s rules.
Assumes about 1 in 5 customers you ask leaves a review, and that they are five-star. Reputec asks automatically after every visit or order, by WhatsApp, SMS or email.
Where we see it most
Where it’s common. What comes with it.
Customer retention
Customers buy once and never come back.
See the fix
Search visibility
Customers can’t find you on Google. Or in ChatGPT.
See the fix
Cart recovery
Carts get abandoned at checkout. Nobody follows up.
See the fix
Scattered conversations
Enquiries are scattered across WhatsApp, Instagram and email.
See the fix
Ready to build what’s next?
Find out what this is costing you.
The free audit sizes this leak for your business and shows exactly what we’d build to fix it.
